Your order is processed as rapidly as possible, Linens And Things Ottawa Locations…so there’s just a 15 minute window throughout our company hours to apply changes to your order (like changing the shipping address or asking for a cancelation). If you want to make a modification, please call Customer support at 1-855-448-4464. Our group is available to assist Monday through Friday, between 8:00 AM and 5:00 PM EST. If you wish to cancel your order however missed out on the 15 minute window (or put your order outside of our normal organization hours), don’t stress about it! Once the order is provided, we can process it as a return.
HOW DO I UNDERSTAND IF MY ORDER WENT THROUGH?
You will get an order confirmation via e-mail with all the information of your order.
WHY HAVEN’T I GOT AN EMAIL REGARDING MY ORDER?
There are typically two factors for not getting a confirmation e-mail: 1. you might have an outdated e-mail address on file, or 2. you might have a spam blocker filtering emails from us. Make sure to keep your user details existing and to shut off any spam blockers that may be preventing our messages from reaching you.
IF I RETURN MERCHANDISE, FOR HOW LONG WILL IT TAKE TO GET MY REFUND?
We can process store credit refunds immediately for items that are returned to our warehouse according to our return policy. The return shipping cost will be deducted from the refund quantity.
WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING OUT ON?
Please get in touch with a LNT Client Support agent immediately and we’ll make things right. Click here to view our returns/exchange policy and directions. LNT should get all exchanges and returns (consisting of the replacements of missing or damaged products) within 1 month of the purchase date noted on your invoice.
CAN I PURCHASE BY TELEPHONE?
Yes, we would more than happy to put an order in your place. Merely call our Client Assistance team at 1-855-448-4464 during our service hours (8am – 6pm M-F CST and 8a-5p SS CST).
Once you let us understand which products you ‘d like, we will send out a safe payment link to your e-mail. You will need to choose a payment method to continue with the procedure.
A verification email will be sent as soon as your order is effectively placed. And after that all done! Simply wait on your order to arrive.
WHEN WILL I RECEIVE MY ORDER?
All orders take 1-5 organization days to process. You need to get your order within 5 to 14 days. LNT might need to contact you if there is an issue with your order, so please keep your account info updated! All order communication is done by means of email, so it is very important that your e-mail address is current and accurate.
WHERE DO YOU SHIP?
We ship to all 50 states in the continental U.S. (Some oversized items might not be readily available for shipment to Alaska and Hawaii.).
DO YOU OFFER INTERNATIONAL SHIPPING?
Currently, we do not deliver globally.
DO YOU SHIP TO P.O BOXES?
We do not deliver to P.O Boxes due to the size and weight of our products.
WHAT ARE YOUR SHIPPING COSTS?
We offer totally free shipping on orders over $149.00. You get free shipping on some items solely if you have a LNT benefits program subscription. Basic shipping for orders listed below $149.00 begins at $7.00.
WHAT ARE THE SHIPPING TIMEFRAMES?
Most of our items ship within 5-14 company days. For a more accurate quote, please check the details on the item page at lnt.com.
WHAT’S YOUR RETURN/EXCHANGE/CANCELATION POLICY?
You can review our returns and cancelations policy here.
WHAT IF I NEVER GOTTEN MY ORDER?
If your tracking number reveals your order was delivered however you never ever got it from lnt.com, get in touch with a Customer Assistance representative right away. For additional information, please click here.
HOW CAN I TRACK MY SHIPMENT?
If you have a LNT account online, you can check the status of your order and track the shipment here. As soon as your order has actually delivered so that you can track it online, you will also receive an e-mail with the tracking number.
WHY DOESN’T THE SHIPPING BUSINESS SITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I POSITIONED?
Tracking details might take 1-2 days to update from the time the delivery was initiated once you get a shipping verification e-mail.
WHAT PAYMENT METHODS ARE AVAILABLE?
LNT supports QuadPay and most major credit/debit cards.
THE LENGTH OF TIME DOES IT CONSIDER A REFUND/CREDIT TO SHOW IN MY ACCOUNT?
Click here to read our Refund Policy.
DO I NEED TO PAY TAX ON MY PURCHASE?
Yes. Sales tax is calculated according to the state and county tax laws where the order is being delivered. The tax revealed online is only a quote and may vary a little from the total charged, generally by no more than a few cents.
MY COUPON CODE WAS NOT APPLIED. CAN I STILL ADD IT WHEN MY ORDER HAS ALREADY BEEN POSITIONED?
Please contact LNT Client Assistance to verify that your discount coupon code is valid. The majority of promos are advertised on our site. (PLEASE NOTE: COUPONS THAT HAVE ENDED WILL NOT BE APPLIED AND An OPTIMUM OF 1 CODE CAN BE USED PER ORDER.). Linens And Things Ottawa Locations