Your order is processed as quickly as possible, so there’s only a 15 minute window throughout our service hours to apply changes to your order (like changing the shipping address or asking for a cancelation). If you want to cancel your order however missed the 15 minute window (or placed your order outside of our normal company hours), don’t stress about it!
HOW DO I KNOW IF MY ORDER WENT THROUGH?
You will get an order verification through email with all the information of your order.
WHY HAVEN’T I RECEIVED AN EMAIL REGARDING MY ORDER?
There are usually 2 reasons for not getting a verification e-mail: 1. you might have an out-of-date email address on file, or 2. you might have a spam blocker filtering e-mails from us. Make certain to keep your user info present and to turn off any spam blockers that may be avoiding our messages from reaching you.
IF I RETURN MERCHANDISE, THE LENGTH OF TIME WILL IT REQUIRE TO RECEIVE MY REFUND?
We can process store credit refunds right away for products that are returned to our warehouse according to our return policy. The return shipping cost will be subtracted from the refund amount.
WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING OUT ON?
Please get in touch with a LNT Client Support representative right now and we’ll make things right. Click here to see our returns/exchange policy and directions. LNT should receive all exchanges and returns (consisting of the replacements of missing or damaged items) within thirty days of the purchase date listed on your receipt.
CAN I BUY BY TELEPHONE?
Yes, we would more than happy to place an order in your place. Merely call our Client Assistance team at 1-855-448-4464 during our organization hours (8am – 6pm M-F CST and 8a-5p SS CST).
We will send a safe payment link to your e-mail as soon as you let us know which products you ‘d like. You will need to select a payment approach to continue with the process.
A verification email will be sent out once your order is effectively positioned. And after that all done! Simply wait on your order to arrive.
WHEN WILL I RECEIVE MY ORDER?
You must receive your order within 5 to 14 days. All order interaction is done by means of email, so it is crucial that your email address is accurate and present.
Shipping
WHERE DO YOU SHIP?
We deliver to all 50 states in the continental U.S. (Some large items may not be readily available for delivery to Alaska and Hawaii.).
DO YOU OFFER INTERNATIONAL SHIPPING?
Presently, we do not deliver globally.
DO YOU SHIP TO P.O BOXES?
We don’t ship to P.O Boxes due to the size and weight of our products.
WHAT ARE YOUR SHIPPING EXPENSES?
We provide complimentary shipping on orders over $149.00. If you have a LNT benefits program subscription, you get free shipping on some products specifically. Basic shipping for orders below $149.00 starts at $7.00.
WHAT ARE THE SHIPPING TIMEFRAMES?
Most of our items ship within 5-14 company days. For a more accurate price quote, please check the information on the product page at lnt.com.
WHAT’S YOUR RETURN/EXCHANGE/CANCELATION POLICY?
You can evaluate our cancelations and returns policy here.
WHAT IF I NEVER RECEIVED MY ORDER?
If your tracking number shows your order was delivered but you never received it from lnt.com, get in touch with a Consumer Assistance representative right away. For additional information, please click here.
HOW CAN I TRACK MY DELIVERY?
If you have a LNT account online, you can check the status of your order and track the shipment here. You will also get an email with the tracking number when your order has actually shipped so that you can track it online.
WHY DOESN’T THE SHIPPING COMPANY WEBSITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I POSITIONED?
When you receive a shipping confirmation email, tracking info may take 1-2 days to update from the time the shipment was initiated.
Payments.
WHAT PAYMENT APPROACHES ARE AVAILABLE?
LNT supports QuadPay and most major credit/debit cards.
HOW LONG DOES IT CONSIDER A REFUND/CREDIT TO SHOW IN MY ACCOUNT?
Click here to read our Refund Policy.
DO I HAVE TO PAY TAX ON MY PURCHASE?
Yes. Sales tax is computed according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may vary a little from the overall charged, normally by no more than a couple of cents.
MY DISCOUNT COUPON CODE WAS NOT APPLIED. CAN I STILL ADD IT WHEN MY ORDER HAS ALREADY BEEN PLACED?
Please call LNT Client Assistance to verify that your coupon code stands. Most promotions are marketed on our site. (PLEASE NOTE: COUPONS THAT HAVE EXPIRED WILL NOT BE APPLIED AND A MAXIMUM OF 1 CODE CAN BE APPLIED PER ORDER.). Linens And Things Benches